Shipping Policy
Effective Date: January 7, 2025
Starbina.com 2307 Greenhills Dr, Kilgore, Texas Phone: (903) 984-6266 Email: info@starbina.com Website: www.starbina.com
Thank you for shopping with Starbina.com. This Shipping Policy explains our shipping terms, delivery options, timeframes, and other related details. By placing an order on Starbina.com, you agree to the terms outlined below.
1. Shipping Destinations
Starbina.com ships to the following destinations:
United States: All 50 states, including Alaska and Hawaii.
International Destinations: Selected countries worldwide. Check availability during checkout.
We do not ship to P.O. Boxes or military APO/FPO addresses.
2. Shipping Options and Costs
We offer the following shipping methods:
For Domestic Shipping (United States):
Standard Shipping: 3-7 business days.
Expedited Shipping: 2-3 business days.
Overnight Shipping: 1 business day.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Exact shipping charges will be displayed during checkout.
For International Shipping:
Standard International Shipping: 10-20 business days.
Express International Shipping: 5-10 business days.
Customs duties and import taxes may apply to international orders, which are the responsibility of the customer.
3. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Note: During high-demand periods (e.g., holidays, sales events), processing times may increase.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress on the carrier’s website.
If you do not receive tracking details within 3 business days of placing your order, please contact us at info@starbina.com.
5. Delivery Issues
Lost or Stolen Packages:
Starbina is not responsible for lost or stolen packages marked as delivered by the carrier. Please verify your delivery location or contact the shipping carrier directly for assistance.
Undeliverable Packages:
If a package is returned to us due to an incorrect or incomplete address, we will contact you for an updated address. Additional shipping fees may apply.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on:
International import regulations.
State-specific laws within the United States.
If your order is affected, you will be notified via email.
7. Free Shipping Offers
Starbina.com may offer free shipping promotions for specific products or order values. These offers are subject to terms and conditions, including:
Minimum order value requirements.
Validity within the United States only (unless specified otherwise).
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
Contact us within 7 business days at info@starbina.com.
Provide your order number, a description of the issue, and clear photos of the damaged or incorrect items.
We will work to resolve the issue through replacement, refund, or other appropriate measures.
9. Changes to the Shipping Policy
Starbina reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page and communicated via email if necessary. Continued use of our services constitutes acceptance of the revised terms.
For further assistance, please contact us:
Phone: (903) 984-6266
Email: info@starbina.com
Mailing Address: 2307 Greenhills Dr, Kilgore, Texas
Thank you for choosing Starbina.com for your makeup needs!